Managing difficult staff

The aim of this course is to give you the skills to manage underperforming or difficult staff to the best outcome for all.   Subject areas include:

1. High, medium and low performance
2. Hiding places of low performers
3. Best way to obtain high performance
4. Using organisational policy in performance management
5. How to coach, mentor and manage an employee’s performance
6. How to help staff to a mutually agreed change of career

Duration

6 hours

Certification

Certificates will be issued following completion of the course.